Return & Cancellation Policy

Every Countryside piece is built to order to your specifications, so all sales are final once production begins. Here is what that means and how we make things right.

Last updated October 10, 2026

At a glance

Made to order. Your furniture is built after you order it, in the wood, finish, size and options you choose.

No returns or refunds. Because each piece is custom, all sales are final once production has begun.

Workmanship defects are repaired or replaced under the Countryside Guarantee for one year from your original invoice date.

Delivery damage is fully insured. Note it on the delivery receipt and contact us.

Why we can’t accept returns

Countryside doesn’t keep a warehouse of finished furniture. Your piece begins as raw lumber and is crafted specifically for you, in the wood species, poly color, size and options you select. Because it is designed by you and truly unique, we would not be able to sell it to another customer. For this reason, Countryside does not accept returns on indoor or outdoor furniture, and all sales are final once production has begun.

Orders, deposits and changes

A 50% deposit is required when your order is placed. The remaining balance is collected once your furniture is completed and ready to be scheduled for delivery.
Our current estimated lead time is approximately 12–18 weeks from order placement to delivery. Timelines may vary depending on production schedules and delivery routing.
Please review your order details carefully before you submit your purchase. If you need to change or cancel your order, contact us right away. Once production has begun, all sales are final.

If your furniture arrives damaged

We inspect your furniture as it leaves the builder, again when it is finished, and one final time before we package it for delivery. For those rare imperfect conditions, your furniture is fully insured, and we will make it right. If your furniture arrives less than perfect, we will do everything in our power to repair or replace it.

Inspect your furniture at delivery and report any cosmetic damage, such as scratches or dents, at the time of delivery.
Note any shipping damage on the delivery receipt.
Follow up with us by phone or email. Photos help us resolve it quickly.

If your order arrives different than ordered

If your furniture arrives different from how it was ordered, Countryside will correct it in a timely manner.

Defects in workmanship

Should you find any defect in the workmanship of your furniture, we will gladly repair or replace the item under the Countryside Guarantee.

Questions

Call us at 888-297-4555, Monday through Friday, 8 a.m. to 5 p.m. Central, or email .(JavaScript must be enabled to view this email address). You can also reach us through our contact form.