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Frequently Asked Questions

Does my purchase come with a warranty?

The Countryside Guarantee

We understand that integrity of craftsmanship gives you peace of mind. Should your Countryside furniture fail because of a defect in workmanship, we will repair or replace the item (excluding any shipping costs) for one year after the original invoice date. If an incorrect furniture order arrives (different than how it was ordered), Countryside will correct it in a timely manner. Normal wear, alteration, commercial applications, or misuse is excluded from this warranty. Keep in mind that natural variation of color, aging, character, and stain are to be expected with any natural product and have no effect on the structural integrity or durability of your furniture. Additionally, this warranty does not apply to issues regarding failure to maintain 35%-45% humidity in the home or office or exposure to direct heat sources.

Through continuous improvement, we strive for excellence in the quality of our furniture and relationships; we honor all commitments to our customers. We are confident that proper care will ensure generations of use for your Amish-made furniture.

*Please note: Any shipping costs related to the warranty, to and from our facility, are the responsibility of the customer. 

**To submit a warranty claim: 1) Provide Countryside a picture of the piece of furniture where the entire piece is visible. 2) Provide a close up image of the damage/imperfection. 3)Provide written description of the damage/imperfection including date and time of discovery.