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Frequently Asked Questions

What if my furniture arrives damaged?

We take great care to inspect your furniture as it leaves the builder to ensure your purchase arrives free of damage or flaws.

We inspect your order again when it is finished and one final time before we package it for delivery. However, for those rare imperfect conditions, your furniture is fully insured, and we will make it right. If your furniture arrives less than perfect, we will do everything in our power to repair or replace it. Please note any shipping damage on the delivery receipt and follow up with us either by phone or email. We ask that you inspect your furniture upon delivery and report any cosmetic damages such as scratches and dents at the time of delivery. Photos may assist this process. We are here to help with any questions you have. 

For more information, please refer to The Countryside Guarantee